Privacy Policy and Messaging Terms

Information you provide directly

• Name, display name, username, email address, and mobile phone number
• Account registration, authentication, password-reset, and account-preference information
• Messages, questions, feature requests, support requests, and other communications
• Favorite strains, dispensaries, saved content, reviews, comments, posts, recipes, and feedback
• Smoke Journal entries and other information you intentionally save to your account
• Business, organization, grower, dispensary, licensing, and authorized-user information
• Product, strain, batch, harvest, testing, cannabinoid, terpene, cultivation, image, document, and QR-code information submitted through our business tools

Information collected automatically

We may collect limited technical and activity information such as IP address, browser and device type, operating system, referring page, pages viewed, date and time of access, session activity, error data, QR-code activity, and security or administrative logs.

Location information

Some features may request access to your device location to help identify nearby dispensaries or location-relevant information. Location access is optional and may be controlled through your browser or device settings. We do not sell precise geolocation information.

Potentially sensitive information

Information you voluntarily save in a journal, review, support request, or account may reveal cannabis-use, wellness, or lifestyle preferences. Please do not submit medical records, Social Security numbers, financial-account credentials, or other information that is not needed to use The HighK.

• Provide, operate, maintain, secure, and improve The HighK
• Create, authenticate, support, and manage user and organization accounts
• Save favorites, journal entries, preferences, products, batches, and authorized business records
• Generate, resolve, display, and troubleshoot QR codes and related product pages
• Provide requested location-based features
• Display public content that you intentionally publish
• Respond to questions, support requests, feature requests, and account-recovery requests
• Moderate content, investigate reports, maintain audit history, and protect users from misuse, fraud, and security threats
• Measure reliability, diagnose errors, understand service usage, and improve usability
• Send email or text messages that you requested or consented to receive
• Comply with legal obligations and enforce applicable terms and policies

The HighK does not sell personal information or disclose it to third parties for their own promotional or marketing purposes.

Service providers

We may use service providers for hosting, infrastructure, security, email, messaging, analytics, maps, technical support, file storage, and other functions needed to operate The HighK. They may process information only as reasonably necessary to provide those services to us and must not use it for their own marketing.

Organization accounts

When you use The HighK through a grower, dispensary, or other organization account, authorized administrators for that organization may access organization records, user roles, submitted business information, product or batch records, and related activity within the scope of their permissions.

Public content

Reviews, comments, posts, public profiles, product information, QR-linked pages, and other content that you intentionally publish may be visible to other users or the public.

Legal, safety, and business needs

We may disclose information when reasonably necessary to comply with law or legal process, respond to a valid government request, investigate fraud or security incidents, protect The HighK or others, enforce our agreements, or support a merger, financing, reorganization, acquisition, or transfer of assets. Where appropriate, we will seek to protect the confidentiality of information during such a transaction.

The HighK may use cookies, browser storage, session technologies, and similar tools to keep you signed in, remember preferences, protect accounts, maintain site functionality, understand performance, and diagnose problems.

Your browser may allow you to block or delete these technologies. Some site features may not function correctly if required cookies or browser storage are disabled.

5.1 Messaging program

The HighK messaging program may include conversational messages, customer support, account assistance, and other communications you requested or consented to receive.

Consent to receive text messages is not a condition of purchasing a product or service.

5.2 Mobile information and consent

The HighK does not sell, rent, trade, or share mobile opt-in information or consent for third-party promotional or marketing purposes. Messaging, telecommunications, and technical service providers may process limited mobile information only as needed to deliver, route, secure, or support requested messages.

5.3 Canceling SMS messages

You may cancel SMS messages at any time by replying STOP to the number from which you received messages. We may send a final message confirming that you have been unsubscribed. After that confirmation, you should no longer receive messages from that program unless you opt in again.

5.4 Getting help

Reply HELP for assistance, or contact us at support@thehighk.com.

5.5 Message frequency, carrier charges, and delivery

Message frequency varies based on your requests and communication needs. Message and data rates may apply. Questions about your text or data plan should be directed to your wireless provider. Wireless carriers are not responsible for delayed or undelivered messages.

Growers, dispensaries, and other authorized organizations may submit business profiles, products, batches, test results, cultivation details, images, documents, and related records. Some information may be displayed publicly on product, organization, or QR-linked pages, while operational information remains restricted according to account permissions.

QR-code scans may create technical records such as the code requested, date and time, approximate network information, browser or device information, and whether the request succeeded. We may use this information for security, troubleshooting, reliability, and aggregate reporting.

Organization administrators are responsible for ensuring they have authority to submit business, employee, product, testing, licensing, and other organization information to The HighK.

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, misuse, alteration, or loss. No website, transmission method, or storage system can be guaranteed to be completely secure.

We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining security and audit records, supporting business operations, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods may differ depending on the type of record and why it is maintained.

When information is no longer reasonably needed, we may delete, de-identify, or securely dispose of it, subject to legal, backup, fraud-prevention, and security requirements.

Depending on where you live and the law that applies, you may have rights to request confirmation of whether we process your personal information, access or obtain a copy of it, correct inaccuracies, request deletion, or receive certain information in a portable format.

Where applicable, you may also have the right to opt out of the sale of personal information, targeted advertising, or certain profiling. The HighK does not currently sell personal information or disclose it for third-party targeted advertising.

You may withdraw optional location access through your device or browser settings. You may unsubscribe from marketing email using the link in the message, and you may stop SMS messages by replying STOP.

To submit a privacy request, email support@thehighk.com with the subject line Privacy Request. We may need to verify your identity or authority before completing a request.

If we deny a request and applicable law gives you a right to appeal, email support@thehighk.com with the subject line Privacy Appeal and explain why you believe the decision should be reconsidered.

Some features allow you to submit content that may be viewed by other users or the public. Do not include private, confidential, or sensitive personal information in content you choose to publish.

The HighK may link to third-party websites, maps, dispensaries, laboratories, social platforms, or other resources. We do not control those third parties or their privacy practices. Review their policies before providing information to them.

The HighK is intended for adults who are at least 21 years old. We do not knowingly collect personal information from children. If you believe a person under 21 has provided personal information through The HighK, contact us so we can review and address the situation.

We may update this policy as our services, technology, vendors, or legal obligations change. When we make changes, we will update the effective or last-updated date at the top of this page. Material changes may also be communicated through the website, account notices, email, or another reasonable method.

The HighK
Email: support@thehighk.com
Website: thehighk.com